TERMS AND CONDITIONS OF TRADING

Retail clients/customers Historic vehicle insurance services a division of CHP Insurance Brokers Ltd. 1) Status - We are a private limited company acting as an independent intermediary placing clients insurance business with authorized panel of insurers or wholesalers. This is not advice on a "fair analysis "basis. (Not market wide) Our income is derived from commission paid to us by insurers & fees paid by our clients. The English Legal system governs us and our General Insurance Standards council (GISC) number is 6906. The Financial Services Authority (FSA) will govern us from January 2005. www.fsa.gov.uk 2) Complaints/Standards issues - We hope that you do not have any but if you do you can contact us via the methods listed on the contact page. I C P HIGGINS MD am quite happy to try and solve your complaint on the phone or if you visit in person, if you still then have a complaint. Then because of the formal nature of the process, the complaint has to be in writing. If you are not content with our response, then you can approach your insurer whose details are shown in your policy documents. In due course we will become members of the financial ombudsman service www.financial-ombudsman.org.uk as required by FSA 3) Premium indications - They are based on the information supplied to us by you or your representative. Should the information change or material facts are disclosed that affects your insurers view of the risk on receipt of the new business proposal form from you. Then we will advise you as soon as we can. (See also 9 below) 4) Charges - All new classic motor policies arranged by us are inclusive of a new policy set up charge and legal expenses cover. (The exception being, off road policies for which legal expense is not part of the package) The charges are contained in our premium indication letter. For your information our standard charge is £24 set up plus £10 legal expenses. (£34total) If however the risk has taken extra negotiation such as phoning insurers to obtain acceptance of a non-standard risk our charge could be higher. It will be shown in our premium indication letter. Certain insurance specialist providers now supply net rated insurance policies, which means they make no commission payment to us. In these cases we will advise of the net cost and our fees before you take out your contact or renew. 5) Renewals - All on road classic policies are invited at the insurer premium plus our renewal fee and legal expenses. The renewal fee is £9 plus legal expense £10 (£19 total). The insurer renewal paperwork is sent with our covering renewal letter. We ask you to study their paperwork and keep it with your policy documents. You must remember your duty of disclosure. (See also 9 below) 6) Policy Changes - Should an amendment be to your policy /contract be required by you then we have an administration charge to help us with the cost of this work. This charge is £9 and is addition to any charge the insurer may make - (we will try and have their up to date charges on the supplier's information but they do chas our renewal fee and legal expenses. The renewal fee is £9 plus legal expense £10 (£19 total). The insurer renewal paperwork is sent with our covering renewal letter. We ask you to study their paperwork and keep it with your policy documents. You must remember your duty of disclosure. (See also 9 below) 6) Policy Changes - Should an amendment be to your policy /contract be required by you then we have an administration charge to help us with the cost of this work. This charge is £9 and is addition to any charge the insurer may make - (we will try and have their up to date charges on the supplier's information but they do change them on short notice) 7) Refunds / Policy Cancellation before renewal- Where and when the insurer makes a refund they reclaim commission from us. Therefore we will make to you a net refund (the actual amount past on to us by the insurer) less an administration charge of £9 to help cover the work involved and banking costs. There is no refund of our charges. Please note in view of the low premiums / mileage complications some classic insurers will not make refunds. 8) Claims - We ask that you report any claims to us as soon as possible so we can help and guide you with the process. However if your claim is urgent and its outside our office hours then please in the first case use your insurers help line contained with your policy documents and advise us as soon as possible. 9) Material facts - When you complete a proposal form and or make declared statements on which the insurance contract is based. Then if these facts change then you should advise us in writing immediately. Do not wait for therenewal invitation. It can change your insurers willingness to cover your risk or that of your permitted drivers. Some examples of such material facts are vehicle modifications-occupation change-motoring and criminal convictions-health changes- motor accidents. -fire-theft and claims on other motor insurance policies - You should also study your policy and renewal notice. Keep them safe. Non disclosure of material information could seriously damage your wealth if the insurers refuse policy protection to you 10) Payment. -We do not offer credit, on a new policy we expect you to pay the required amount before cover starts or if the final price is not finalized a substantial deposit with the balance to be paid within 14 days after being invoiced to you. On changes to existing policies we require payment within 10 days of our invoice. Renewal premium should be paid before renewal date to ensure the insurer continues to provide cover. You may pay by cheque or cash (cash by post registered please) or direct into our client bank account (please ask us for bank details if you intend to do this). Your money is held in a separate client account until it's paid to the insurer/wholesaler. 11) File storage - While your policy is in force and you are still our client. We then keep both computer and paper records. Photographs supplied are not returnable as those are passed on to insurers. When the policy is no longer in force the file is edited and stored for 2 years after which it is destroyed. Accounts records are kept for 6 years which also contain policy numbers. Our own claims files are kept for 3 years from the completion of the claim. If you are no longer our client then we reserve the right to charge if you wish us to examine our records and supply information. HVIS TOT -v2 18-03-04/06-1/10/07

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